Johan Hansson

ITIL Expert

Key skills

  • Certified ITIL Expert
  • IT Service Management
  • Project Management
  • Certified Scrum Master
  • Certified Scrum Product Owner
 

Main competence area

Johan is an experienced trainer who is truly passionate about teaching. With more than 25 years of work experience within IT, he has gained a wide knowledge that is both businesslike and technical. 

Further, by working as project manager and service manager in small and large, domestic and international projects he has built a competence and flexibility that are required to execute projects successfully. Johan is a certified ITIL expert with experience from many change management projects. Along the road he has gained strong competence within strategy and process management, as well as development and improvement of IT services. 

The areas in which Johan are most passionate about are Cobit, PM3 and ITIL. Further, he finds motivation in using his experiences in operations and service oriented IT organizations. 

 

Specific competence areas

  • ITIL v3 Expert
  • IT Service Management
  • Incident management
  • Problem management
  • Change management
  • Service catalogue management
  • Servicedesk 
 

Previous assignments

  • IT Management Consultant, Atea Sverige AB
  • Project Manager, Zipper AB
  • Project Manager / Service Manager, EDS Denmark A/S
  • Manager R&D, Driftbolaget

Certifications

Scrum- Master ITIL-Expert Certified Scrum Product Owner